意见反馈

更新时间：2018-11-27 14:11:18

意见反馈（Feedback）是智能生活平台提供的连接用户、商家和开发者的一种通道。通过意见反馈，开发者和商家可以及时和用户保持沟通，提升用户满意度。

服务列表：

• 提交意见反馈
  

• 继续意见反馈
  

• 小红点判断
  

• 根据用户信息查询意见反馈列表
  

• 根据意见反馈ID查询意见反馈详情
  

• 批量更新反馈回复记录状态为已读

提交一条意见反馈

定义描述

请求参数

返回参数

请求示例

{
    "id": "1509086454180",
    "version": "1.0",
    "request": {
        "apiVer": "1.0.1",
        "iotToken": "token"
    },
    "params": {
             "appVersion": "10.0.0",
             "type": 1,
             "productKey": "a1OwEjYFJNb",
             "content": "重试多次配网失败",
             "mobileModel": "iPhoneX",
             "contact": "15066666666",
             "mobileSystem": "ios",
             "appVersion": "1.1",
             "iotId": "fy2Z1oZFWZQVii6kkFVM00101edf00",
             "topic": "设备无法配网",
             "devicename": "手环"
    }
}

正常返回示例

{
  "code": 200,
  "data": 3,
  "message": "success",
  "localizedMsg": null,
  "class": "com.aliyun.iotx.common.base.service.IoTxResult"

错误码

请参考公共错误码

继续意见反馈

定义描述

请求参数

返回参数

请求示例

{
    "id": "1509086454180",
    "version": "1.0",
    "request": {
        "apiVer": "1.0.1",
        "iotToken": "token"
    },
    "params": {
             "type": 1,           
             "content": "家里用的wifi网络配网",
             "mobileModel": "iPhoneX",         
             "mobileSystem": "ios",
             "appVersion": "1.1",
             "topicId": 3         
    }
}

正常返回示例

{
  "code": 200,
  "data": 8,
  "message": "success",
  "localizedMsg": null,
  "class": "com.aliyun.iotx.common.base.service.IoTxResult"
}

错误码

请参考公共错误码

判断是否显示小红点

定义描述

请求参数

返回参数

请求示例

{
    "id": "1509086454180",
    "version": "1.0",
    "request": {
        "apiVer": "1.0.1",
        "iotToken": "token"
    },
    "params": {
    }
}

正常返回示例

{
  "code": 200,
  "data": true,
  "message": "success",
  "localizedMsg": null,
  "class": "com.aliyun.iotx.common.base.service.IoTxResult"
}

错误码

请参考公共错误码

根据用户信息查询意见反馈列表

定义描述

请求参数

返回参数

需要用到的字段说明如下：

请求示例

{
    "id": "1509086454180",
    "version": "1.0",
    "request": {
        "apiVer": "1.0.1",
        "iotToken": "token"
    },
    "params": {       
            "pageNo": 1,
            "pageSize": 10,     
    }
}

正常返回示例

返回值示例：
{
  "code": 200,
  "data": {
    "total": 1,
    "data": [
      {
        "mobileSystem": "安卓",
        "appVersion": "1.0",
        "gmtModified": 1539423792000,
        "gmtLastFeedback": 1539423676000,
        "isolationId": "2",
        "type": 2,
        "productKey": "2",
        "gmtCreate": 1539423792000,
        "content": "2",
        "tags": "2",
        "uid": "2",
        "lastFeedback": "2",
        "iotId": "2",
        "gmtLastReply": 1539423676000,
        "mobileModel": "华为",
        "lastReply": "2",
        "contact": "138",
        "tenantId": "2",
        "replyStatus": 0,
        "topic": "2",
        "devicename": "2",
        "id": 3,
        "class": "com.aliyun.iotx.ilop.business.facade.dto.FeedbackTopicDTO",
        "feedbackStatus": 0
      }
    ],
    "pageSize": 20,
    "pageId": null,
    "class": "com.aliyun.iotx.lego.facade.result.PaginationResult"
  },
  "message": "success",
  "localizedMsg": null,
  "class": "com.aliyun.iotx.common.base.service.IoTxResult"
}

错误码

请参考公共错误码

根据意见反馈ID查询意见反馈信息

定义描述

，包括反馈的回复，以及再次反馈的信息 | 是，客户端SDK需启用身份的鉴权 |

请求参数

返回参数

FeedbackDTO需要用到的字段说明如下：

FeedbackReplyDTO需要用到的字段说明如下

请求示例

{
    "id": "1509086454180",
    "version": "1.0",
    "request": {
        "apiVer": "1.0.1",
        "iotToken": "token"
    },
    "params": {       
        "feedbackTopicId": 10     
    }
}

正常返回示例：

{
  "code": 200,
  "data": {
    "gmtModified": 1540460427000,
    "appVersion": "V1.2.0",
    "gmtLastFeedback": 1539683646000,
    "type": 103,
    "productKey": "",
    "content": "其他",
    "uid": "5021op82c076b73ffcad94dd0e1788f5424b5384",
    "gmtLastReply": 1540460402000,
    "mobileModel": "M3X",
    "contact": "18373637272",
    "tenantNickName": "iot开发管理者",
    "id": 10,
    "userNickName": "18042006420",
    "class": "com.aliyun.iotx.ilop.business.facade.dto.FeedBackDTO",
    "feedbackStatus": 0,
    "mobileSystem": "Android 6.0.1",
    "isolationId": "a103cg3XCLYnTrF8",
    "gmtCreate": 1539683646000,
    "tags": "",
    "lastFeedback": "其他",
    "iotId": "",
    "lastReply": "<script>alert(1);</script>",
    "tenantId": "D99AEB09DCDB4B25ACF008B2DCE1E313",
    "replyStatus": 0,
    "topic": "其他反馈",
    "devicename": "测试灯",
    "feedBackReplyList": [
      {
        "uid": "1584611943708270",
        "topicid": 10,
        "gmtModified": 1540460401000,
        "id": 446,
        "type": 2,
        "gmtCreate": 1540460401000,
        "class": "com.aliyun.iotx.ilop.business.facade.dto.FeedbackReplyDTO",
        "content": "<script>alert(1);</script>"
      },
      {
        "uid": "1584611943708270",
        "topicid": 10,
        "gmtModified": 1540460271000,
        "id": 445,
        "type": 2,
        "gmtCreate": 1540460271000,
        "class": "com.aliyun.iotx.ilop.business.facade.dto.FeedbackReplyDTO",
        "content": "春节将近"
      }
    ]
  },
  "message": "success",
  "localizedMsg": null,
  "class": "com.aliyun.iotx.common.base.service.IoTxResult"
}

错误码

请参考公共错误码

批量更新反馈回复记录状态为已读

定义描述

请求参数

返回参数

请求示例

{
    "id": "1509086454180",
    "version": "1.0",
    "request": {
        "apiVer": "1.0.0",
        "iotToken": "token"
    },
    "params": {       
           "feedbackTopicId": 10                 
    }
}

正常返回示例

{
  "code": 200,
  "data": true,
  "message": "success",
  "localizedMsg": null,
  "class": "com.aliyun.iotx.common.base.service.IoTxResult"
}

错误码

请参考公共错误码